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I have questions regarding billing

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I would like to order a genetic test and I am unsure as to how to arrange for payment. What can you tell me?

Thank you for asking this question. This can be confusing, we know. The method of payment is decided between a patient and his/her physician at the time a genetic test is ordered. The physician ordering a test on behalf of a patient (using our required online system) is presented with two options:

"Bill the facility"

If chosen, the Carver Lab will send an invoice to the facility indicated on the requisition form. This may be the physician ordering the test, or the send out lab drawing the sample. Once billed, the facility will forward payment to the Carver Lab and is responsible for collecting payment from the patient for reimbursement.

"Use a credit card or send a check/money order"

This is for patients who choose to pre-pay. Needless to say, this is our preferred method of payment. The less time, and the fewer the resources we need to devote to collecting payment for the not-for-profit service we provide, the more successful we can be at keeping costs to the bare minimum. It simplifies our record keeping tremendously when people are willing to submit their payment at the same time a blood sample is submitted.

  • Credit cards

    At this time, we are able to accept Visa or MasterCard payments. To process a payment the following information is required:

    1. Credit card number
    2. Name as it appears on the card
    3. Expiration Date
    4. 3-digit security code as it appears on the back of the card.
  • Checks

    Make your checks payable to The John & Marcia Carver Nonprofit Genetic Testing Laboratory. If sending payment separately (from time of blood sample) send to:

    CNGTL
    University of Iowa
    375 Newton Rd., 4111 MERF
    Iowa City, IA 52242

    Include name of patient in the Memo section

Other related questions

  • Does the Carver Lab bill patients directly?

    No.

  • Does the Carver Lab bill insurance companies directly?

    No. The Carver Lab does not bill insurance companies. We highly recommend that you (patient) contact your insurance company prior to ordering a test to pre-determine coverage. Once payment has been received by either of the above methods, we will then issue you an official statement indicating receipt of payment. This document can then be submitted to your insurance company for reimbursement. All the included charges, credits and CPT codes will be listed for easy reference. Note: CPT codes, cost, and estimated turnaround times can be found here.

Please email Carver Lab for additional information or to contact a billing representative to arrange for payment.

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Retrieved Sat, 2018-12-15 17:54
Last modified Tue, 02/02/2010 - 20:32
www.carverlab.org/faqs/billing